MGM National Harbor Reviews
MGM National Harbor Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MGM National Harbor reviews show a 1.1 star rating from 3 customers with mostly dissatisfied sentiment, a 100% unfavorable distribution, and recent recommendation to "Take a further drive."
Key Takeaways for Future Customers
- Expect high price levels and review billing and refund options before visiting.
- Confirm host services and guest access policies in advance to avoid surprises.
- Be aware of reported issues with security handling and guest relations.
Negative Feedback / Risk Areas
- Recurring customer complaints cite poor customer service and billing practices.
- Reports of abrupt bans and inadequate security communication create risk.
- Valet incidents and unresolved compensation for lost keys or delays were reported.
Positive Feedback
Some guests note the availability of host services and a high-limit room, though experiences with staff treatment vary.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MGM National Harbor reviews show a 1.1 star rating from 3 customers with mostly dissatisfied sentiment, a 100% unfavorable distribution, and recent recommendation to "Take a further drive."
Key Takeaways for Future Customers
- Expect high price levels and review billing and refund options before visiting.
- Confirm host services and guest access policies in advance to avoid surprises.
- Be aware of reported issues with security handling and guest relations.
Negative Feedback / Risk Areas
- Recurring customer complaints cite poor customer service and billing practices.
- Reports of abrupt bans and inadequate security communication create risk.
- Valet incidents and unresolved compensation for lost keys or delays were reported.
Positive Feedback
Some guests note the availability of host services and a high-limit room, though experiences with staff treatment vary.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unprofessional Staff
- - Banned from MGM National Harbor for an alleged racial remark; no prior contact; ban announced days later during gambling after a $600 loss.
Was there weekly and was banned for supposedly saying something racial to a staff member which never happened, no manager, no security ever approached me. 3 days later security comes to me while gambling after 3 hours and losing 600 dollars to say I've been banned from mgm national harbor, he didn't even have a number for me to contact some one. Card #8478****
User's recommendation: Take a further drive
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompensation
- - Key missing after valet; waited over 2 hours with no update.
- - No seating or updates; told to wait at a casino.
- - Missed work and extra expenses.
Dec 31st I valet my vehicle to bring in the New Year only to
Return and my key unable to b found. I was forced to wait over two hours with no explanation only that my key was on a worker and they were working to find out the t changed and my key is missing.
I was not offered a place to sit or lay or relax only told to renter casino and wait. This is were I lost almost 10k only to
B giving a 25 voucher for food and I had guests as well. We waited until some
One higher came in and again we were offered nothing and no explanation. After hours we were told we would b giving a ride home.
This was around 1 or 2 oclock and after a police report was filed. Today is January 4 and no one has contacted me about my vehicle or compensation. You can review camera or my card for money lost waiting and seeing me back and forth to
Valet trying to get an explanation. I was forced to
Stay up over 48 hours only to return home with no vehicle.
I missed my first day back to work and child care not
To
Mention I had to get a rental car and call into work for
That. I still have not been contacted about my car or key this is unacceptable.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHost Services
- - Elena at the host desk looked at me with disgust and a staffer with an H name looked me up and said I don't play enough, citing $400 daily average.
Good evening, Today I found out today that you offer host services from another guest while I was paying. I was in the high limit room so I went over to the host desk.
I spoke with Elena, she looked at me with such disgust like I was in the wrong place. I asked if she could look me up and she said no. I felt so low. I then went to the host office to get more information, A women, her name began with "H" looked me up.
She said I don't play enough, She said the average has to be $400 a day. I sometimes play thousands, Im so disappointed with how I was treated today.
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They definitely owe you rental car fee reimbursement and should comp you a stay. Do you not have a second set of keys?
They should definitely pay the fee to have new keys made/delivered. What they don’t owe you is the $10,000 you gambled.